Privacy Policy
Truth Auto Repair | Effective Date: Nov 6, 2026
Truth Auto Repair respects your privacy. This policy explains how we handle information when you visit truthautorepair.com, request service, or contact us by phone, email, website chat, WhatsApp, or Google Business Profile messaging.
Information We Collect
When you contact us, we may collect your name, email address, phone number, vehicle details, appointment preferences, questions, and other information you provide. Our Wix website chat can request your name, email, phone number, and message after you send a chat. Technical information such as browser details and website usage may also be collected through the website and services supporting it.
How We Use Information
We use information to answer questions, arrange appointments, discuss service requests and estimates, provide customer support, maintain appropriate business records, and help operate and protect our website. We do not currently run promotional follow-up campaigns. If we offer marketing communications in the future, we will follow applicable consent and opt-out requirements.
Website Chat and Messaging
Our website uses Wix Chat, including an automatic welcome greeting. Customer conversations are handled by the owner. Wix Chat messages may be saved in Wix Inbox so we can respond to requests and maintain service records. Conversations are kept as reasonably needed; we do not use a fixed chat-deletion schedule.
The WhatsApp button on our website opens WhatsApp for a separate conversation. Google Business Profile messaging may provide AI-assisted answers based on business information. AI-generated responses may be incomplete or inaccurate; a member of our business should confirm appointments, estimates, and repair decisions. Wix, WhatsApp/Meta, and Google may process communications according to their own applicable privacy policies.
Cookies and Website Technology
Our website may use cookies and similar technology to operate chat, website functions, security features, and analytics. You can adjust certain cookie preferences through your browser or any choices made available on the website.
Sharing Information
We may share information with service providers that help operate the website, communications, or business services, and when required by law. We do not sell customer contact information as part of our ordinary business operations.
Storage and Security
We retain information as reasonably necessary to respond to requests, manage customer relationships, keep business records, and satisfy legal obligations. Messaging platforms may maintain their own copies of conversations. We use reasonable measures to safeguard information, although no internet service can guarantee complete security.
Your Choices
You can contact us to ask about information you have shared, request a correction, or request deletion where applicable law permits. You can also use the controls provided by WhatsApp or Google to manage those conversations. Please do not send payment card details, passwords, or sensitive information through chat.
Third-Party Services
Links or messaging options may take you to services operated by Wix, Google, WhatsApp/Meta, or other providers. Their own terms and privacy policies apply to their services.
Children's Privacy
Our website and repair services are not directed to children under 13, and we do not knowingly collect their personal information.
Changes to This Policy
We may update this policy to reflect changes in our services or legal requirements. The effective date on this page will identify the current version.
Contact Us
Truth Auto Repair
5732 Philips Hwy, Suite 2, Jacksonville, FL 32216
Phone: (904) 800-7197
Email: info@truthautorepair.com
Website: https://truthautorepair.com/